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Public service transformation via whole-of-government approach

Published On: 27.09.21 By: Mohamed Basyir

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KUALA LUMPUR: Malaysia public service will be transformed through a whole-of-government approach by improving the processes and systems, according to the 12th Malaysia Plan (12MP).


The focus will be on improving government administration and operational efficiency.


This will see digitalisation being fully leveraged to ensure efficiency while adapting to the new normal, arising from the Fourth Industrial Revolution (4IR) and the Covid-19 pandemic.


To achieve this, government administration and institutional structure will be improved, public service delivery will be enhanced, and collaboration and coordination will be strengthened.


"The initiatives are expected to elevate transparency and efficiency, thus increasing the quality of public service delivery and improving the livelihood of the people," the 12MP report said.


Structures and functions of ministries and agencies will be reviewed and streamlined to optimise resource allocation. To do this, a special committee will be formed to coordinate and minimise various overlapping structures and functions between ministries and agencies.


The key performance indicators (KPIs) of secretaries-general will also be improved to enhance the effectiveness of programmes and project implementation.



Source: public-service-transformation-whole-government-approach

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